One of Bonitas strategic pillars is to connect with our customers to ensure we are always striving to deliver on the best interest of our members (beneficiaries) and remain member-centric. You have all embraced this strategy in being member-centric and your hard work and that of your staff to ensure you continue to support the strategy is paying off.
Bonitas Medical Fund has been highlighted as having a high level of service excellence and customer satisfaction across three different surveys.
We were awarded the top spot (Industry Winner Award), in the Ask Afrika Orange Index for service excellence in the Medical Aid Companies Industry.
The Ask Afrika Orange Index, which started in 2001, measures services within and across 31 industries, using 10 of the most relevant service benchmarks and ranked 181 companies this year. This provides a 360-degree view of the service performance of an organisation while measuring customer and emotional satisfaction and loyalty.
The South African Customer Satisfaction Index (SA-CSI) for Medical Schemes (2019) conducted by Consult, provides highly scientific insights into the overall level of satisfaction of customers of South Africa's medical scheme providers.p>
In the overall Customer Satisfaction Index, Bonitas came out on top (joint leadership position), showing the greatest improvement of 4.9 index points. Let's aim for 1st place in 2020!
2nd place in the Medical Aid Companies category! The Sunday Times Top Brands survey is celebrating twenty years and is the leading barometer of consumer sentiment towards brands. When you receive accolades such as these, it is an endorsement that you are doing something right, however the competition will become fiercer.
Although customer-centricity is not a destination, but a journey. I know that notwithstanding the achievements, I can say with certainty that we will not allow these achievements to make us become complacent. So, let's remain passionate and committed to doing right by our members and beneficiaries!
After all, YOU are making a difference to families when they need us the most, in life-changing moments. Let's be there For South Africa, For Life. As we are in the open period, let's be the proud brand ambassadors and encourage family members, colleagues and friends to consider our scheme at www.bonitas.co.za alternatively to speak to their Broker..